Terms & Conditions

This is an hourly service. Quotes are an estimation of hours based on the size and the state on the place to clean. If a Job takes extra time, extra hours would be charged.

Estimation & Quote

Refund Policy

  • Deposit payment is required at the time of booking.

  • All payments are fully refundable up to 24 hours before the scheduled job.

  • Any cancellation 24 hours before scheduled time of the job up until 3 hours before the scheduled time of job is 50% refundable.

  • Any cancellation within 3 hours of the scheduled job is non-refundable.

  • You have 48 hours to report if the job wasn’t done to your satisfacción. Any concerns after that point to will be up to the discretion of management.

  • For the health and safety of our employees - If a bug infestation is found on the job, this will cause an immediate stop. No refund will be given.

  • We do not clean the outside of windows or any outside walls, patio furniture, etc.

  • Any stains on carpets or paint are not on the scope of our cleaning service.

  • We do not lift, pull out, or move heavy furniture or appliances such as: couches, fridges, ovens, bookshelves, washers, dryers, etc.

  • We will try to reach underneath or around but we can’t guarantee that that area will be completely cleaned. Most clients move any large furniture beforehand for us or, if they’re home, they will move the furniture or appliances as needed.

  • We do not clean the inside of washers, dryers, and dishwashers.

  • We do not clean pet excrement and/or pet cages, aquariums, etc.

  • We do not clean bodily fluids, mold, hazardous materials, dangerous chemicals, or deceased rodents/ vermin. These types of cleaning services require a specialized cleaning company.

  • We do not clean ceilings or areas outside of a cleaner’s reasonable reach (ie. high walls, high shelves, light fixtures, or the tops of windows). If you provide a step ladder they will use that to reach areas just out of their reach, but we do NOT have our cleaners climb on full ladders to clean chandeliers, for example.

  • We do not wash or mop unfinished concrete.

What We Do Not Clean

Got any questions? Contact Us

hello@rinseit.co

Call or text us at +1 236 304 4572

1771 Robson st #1507 Vancouver, BC V6G 3B7, Canada